PRESS RELEASE
Excellent availability, courtesy and service quality
PŸUR customer service earns top scores
in “connect” hotline test
– PŸUR once again receives accolades in hotline test
– Top performer in terms of availability and service quality
– Recent customer service improvements reaffirmed
Berlin, 1 September 2021. Tele Columbus AG’s PYÜR brand has once again achieved a top score the latest hotline test by “connect” magazine. In a test of German broadband providers, the availability of PYÜR service hotline and the quality of the information on offer were found to be particularly strong, earning the company the best results in both categories. The overall score attests to the constant development and improvement of the service provided by PŸUR.
“connect”, Europe’s largest telecommunications magazine, tested service hotlines under the tougher conditions resulting from the increase in the number of people working from home. A total of 234 testers contacted the service hotlines by phone over a period of several weeks. According to “connect”, PŸUR performed particularly well and won the testers over with excellent advice and service despite store closures in the wake of the coronavirus pandemic. “The obliging and helpful service representatives are very knowledgeable, explaining to callers in detail how they can increase their Wi-Fi’s reach and using practical examples to ensure that their customers always look good,” the magazine writes in its test report, available in the October 2021 issue of “connect”.
By achieving a top score, PŸUR has matched the result seen in the previous year, confirming once again that service quality is seen as an essential factor in the company’s success. “The customer service hotline remains the most important point of call for our customers,” says Roland Schleicher, Chief Operations Officer at Tele Columbus AG. “That is why it is our stated goal to provide outstanding customer service offering excellent support and advice at these points of contact. The result shows that we are there for our customers when they need us, which is an important factor – especially in the current times of crisis. We see the overall outcome as affirmation of our efforts over the past few years and will continue trying to keep up the high quality of our service offerings by constantly optimising our operating processes.”
About us
Tele Columbus AG is one of Germany’s leading fibre network operators which reaches more than 3 million homes. Tele Columbus AG is one of Germany’s leading fibre network operators which reaches more than 3 million homes. Via its brand PŸUR, the Company, offers high-speed internet including telephony and more than 250 TV channels. All of this via a digital entertainment platform that combines linear TV with video on demand entertainment. To its housing association partners the Tele Columbus Group offers tailored models of cooperation and state-of-the-art services such as telemetric and tenant portals. As a full-service partner for municipalities and regional utilities, the Company is actively supporting the fibre-based infrastructure and broadband internet expansion in Germany. For its business customers the Group offers carrier services and corporate solutions on its proprietary fibre network. Besides its headquarter in Berlin, the Company has locations in Hamburg, Leipzig, Ratingen and Unterföhring/Munich. Since January 2015, Tele Columbus AG is listed on the regulated market (Prime Standard) of the Frankfurt Stock exchange.
Disclaimer
This release may contain forward-looking statements. These statements reflect the Company’s current knowledge and expectations and projections about future events. By their nature, forward-looking statements involve a number of risks, uncertainties, assumptions and other factors that could cause actual results or events to differ materially from those expressed or implied by the forward-looking statements. Such risks, uncertainties and assumptions may cause our actual results, performance or achievements to differ materially from those expressed or implied by such forward-looking statements. In light of these risks and uncertainties, the forward-looking events and circumstances discussed in this release may not occur and actual results could differ materially from those anticipated or implied in the forward-looking statements. Accordingly, investors are cautioned not to place undue reliance on the forward-looking statements, which speak only as of the date of this document.
This release contains references to certain non-GAAP financial measures, such as Normalized EBITDA and Capex, and operating measures, such as RGUs, ARPU, and Unique Subscribers calculations. These non-GAAP financial and operating measures should not be viewed in isolation as alternatives to measures of the Company’s financial condition, results of operations or cash flows as presented in accordance with IFRS. The non-GAAP financial and operating measures used by the Company may differ from, and not be comparable to, similarly titled measures used by other companies. This release contains references to certain non-GAAP financial measures, such as Normalized EBITDA and Capex, and operating measures, such as RGUs, ARPU, and Unique Subscribers calculations.
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